Return & Exchange Policy

🔄At ChicMart, your satisfaction is our priority! We want you to love your purchase, but if something isn’t quite right, we’re here to help with a smooth and simple return or exchange process.

📦 Returns

We accept returns within 7 days of receiving your order. To be eligible for a return, the item must be:

• Unused and in its original condition

• In the original packaging

• Accompanied by the receipt or proof of purchase

Non-returnable items include:

• Sale or clearance items

• Gift cards

• Personal care or hygiene products (for safety reasons)

🔁 Exchanges

If your item is defective, damaged, or the wrong item was sent, we’ll happily exchange it. Please contact us within 7 days of delivery to request an exchange. We may ask for photos of the item to process your request.

💸 Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the return is due to an error on our part.